FAQ

We aim to deliver within 3-5 working days.

Please see cancellation rights under our cancellation policy.

We accept all major credit and debit cards.

Yes of course! You can either purchase in the salon or order prior online and select click and collect service to pick up from the salon.

Please contact us directly and we can look into this for you.

Unfortunately no, Orders will need to be cancelled and reordered.

For our faulty goods policy, please email contact@ellishair.co.uk stating the subject as ‘Faulty goods’.

Any customers outside the UK may be liable for import tax. This would be at the discretion of the countries custom policies and is charged accordingly.

unfortunately, we do not have a free returns policy. All returns are payable by the customer. Please see return address.