Question 1

How long does delivery take?

Accepted Answer

We aim to deliver within 3-5 working days.

Question 2

What happens if I need to cancel an order?

Accepted Answer

Please see cancellation rights under our cancellation policy.

Question 3

What forms of payment do you accept?

Accepted Answer

We accept all major credit and debit cards.

Question 4

Can I collect orders from the salon?

Accepted Answer

Yes of course! You can either purchase in the salon or order prior online and select click and collect service to pick up from the salon.

Question 5

What do I do if I’ve not received my order?

Accepted Answer

Please contact us directly and we can look into this for you.

Question 6

Can I amend my order once its been placed?

Accepted Answer

Unfortunately no, Orders will need to be cancelled and reordered.

Question 7

I’ve received a faulty item, what should I do?

Accepted Answer

For our faulty goods policy, please email contact@ellishair.co.uk stating the subject as ‘Faulty goods’.

Question 8

Will I be charged custom and import duties?

Accepted Answer

Any customers outside the UK may be liable for import tax. This would be at the discretion of the countries custom policies and is charged accordingly.

Question 9

Do I have to pay to return?

Accepted Answer

unfortunately, we do not have a free returns policy. All returns are payable by the customer. Please see return address.

FAQ

Frequently asked questions